Copyright © 2016 Baker Computer Consulting, LLC. All rights reserved. Web Site Design by Baker Computer Consulting, LLC
THAD BAKER

RESUME

Thad Baker   2818 Arch Road        Eaton Rapids, MI        ( 517 )  803 - 9826        resume@thadbaker.com   www.thadbaker.com     Targeting  Help - D esk   and Computer Support   Positions          Experienced help desk   analyst offering   a strong academic background in IT combined with excellent  customer service .      Quick learner ; equally successful in both team and self - directed settings; and   p roficien t   in a  range  of computer systems,  tools,  and  problem solving m ethodologies.       Theoretical training combined with years of wide - ranging practical experience in hardware, software,  user mentoring, support, and computer training .         E DUCATION         BAKER COLLEGE ,  Jackson, MI   June 2014   A ssociate of Applied Science   in  Information Technology: IT Support Specialist        Program courses focused on providing   service and support for software applications configuration,  training of users, maintenance of information, and communication processes between a company’s  back - end network administrators and middle to front - line employees and customers.           T ECHNOLOGY  S U MMARY           Systems:   Windows  XP/7/8/Vista/10 ,  Apple OS , iOS, Android OS, Chrome OS ,  Microso ft  Windows Server 2003/2008 r2, Linux/Unix     Databases:   Access,   My SQL     Software:   Airwatch Mobile Device Management ,  Remedy 8.1, MyIT Self - S ervice, BMC Cli ent  Management 12 , Citrix Desktop Director  2.1 &  7 .6,   Gemalto  IDProve O.T.P. , Avaya  One - X Agent, XMatters Alert Management and Mobility Solutions, Microsoft Active  Directory ,   iSeries CL and File Design ,   MS Office     Hardware :     PC configuration, PC repair,  Backu ps, Printer installation and  support         IT   E XPERIENCE         JACKSON NATIONAL LIFE   (Kelly   Services) ,  Lansing, MI     Service   D esk Analyst   Aug  2015 - Feb  20 1 6   Handled technical troubleshooting within  a corporate   environment, including system crashes, slow - downs   and   data recoveries.  Performed over the phone analysis, diagnosis and resolution of basic desktop  problems.   E ngaged and tracked issues, with responsibility for the timely documentation, escalation (if  appropriate), resolution and closure of trouble ticket s.  Troublesh o o t IPhone \ IPad   issues , per formed  password resets , and p rovided support for work at home users with connection issues, virtual desktop,  Avaya One - X Agent and other work related issues .     Key   Contributions :      Was consistently a top 5 performing analyst among  a  28 analyst department.       Handled  40 +   technica l  calls   daily and  consistently met high  service  standards. BAKER COMPUTER CONSULTING, LLC   Eaton Rapids , MI     Owner   Feb  2003 - Aug 2015   Computer consultant for ho me users with software and hardware issues. Duties include building,  configuring, and repairing computers. Provide customer service assistance with software installation,  expunging viruses, and imaging hard drives. Provide support   with operating systems, including  Apple  OS X, iOS, Android OS, Chrome OS, Windows OS .  Design and maintain commercial web sites . Computer  mentoring,  consulting,   and   user encouragement   offered.       SPARTON ELECTRONICS   Jackson , MI     Computer Support Specialist   Oct  1999 – Feb  2003   Provided   Novell and Microsoft NT network server  support to  clients .  Operator of Corporate help - desk for  approximately 750 users   (rotation  schedule ) .  Configure d   and support ed   NEC PBX 200 0 IPS phone  system.   Serviced software and hardware for plant PC’s.   Install ed   network wiring & phone cabling for  manufacturing floor and offices.  Install ed   and repair ed   departmental printers & associated equipment .     Key   Contributions :      Administered and maintained the  NEC PBX 200 0 IPS phone system, it’s 300 phones and an  integrated voicemail system.      Maintained up to 200 computers and all of their peripherals; including, but not limited to, software,  hardware, and/or electrical issues.              O THER  E XPERIENCE         MR. M’s PIZZA & GRINDERS   Eaton Rapids , MI     Manager   Feb  2003 – May  2015   Supervised 8 employees. Oversaw   daily restaurant operations, including cash handling and inventory .  Or der ed   supplies and perform ed   cost accounting .  Calculated   employee time cards for accounting ,   along  with weekly work schedules . Hired and terminated staff as needed. Led with a hands - on management  style and was responsible to cover any position within the restaurant.      Key   Contributions :      Obtained and maintained certification from the  National  Registry of Food Safety Professionals .         V OLUNTEER  W ORK         EATON COMMUNITY PALLIATIVE CARE     Charlotte, MI      Help prepare and set up for annual hospice auction dinner   and   fundraiser.      Assist in Director’s office as needed.  Help resolve computer issues  within the organization.      Other duties as needed in or around hospices houses.           A VAILABLE FOR  R ELOCATION  &   T RAVEL
Copyright © 2016 Baker Computer Consulting, LLC. All rights reserved. Web Site Design by Baker Computer Consulting, LLC
THAD BAKER

RESUME